FLUID HARDWARE INDIA PVT. LTD.
Consumer Grievance Redressal Policy
1. Introduction
At Fluid Hardware India Pvt. Ltd., we are committed to ensuring customer satisfaction by providing high-quality products and services. In line with consumer protection regulations, we have a Consumer Grievance Redressal Cell to address and resolve consumer concerns efficiently and transparently.
2. How to Raise a Concern
If you have any issues regarding our products, services, you can contact our Consumer Grievance Cell through the following channels:
- Email: info@fluidhardware.com , fluidhardware14@gmail.com , fluid.hardware@gmail.com , fluidhardware1@gmail.com
- Customer Support: 1800 120 6003
- Mailing Address: Fluid Hardware India Pvt. Ltd, D-6/3, Bhagwati Industrial Estate, Near Navjivan Honda, Bhestan, Surat-395023, Gujarat, India.
We will acknowledge your grievance within 3 working days and aim to provide a resolution within 14 working days, depending on the nature and complexity of the issue.
3. Escalation Process
If your concern is not resolved satisfactorily, you may escalate the matter to our Grievance Officer, who is responsible for overseeing consumer complaints and ensuring compliance with consumer protection laws.
- Grievance Officer: Mr. Jyothish Panoli
- Email:
- Phone: +91 98985 09784
The Grievance Officer will respond within 7 working days of receiving the escalation request.
4. Types of Grievances We Address
At Fluid Hardware India Pvt. Ltd, we handle concerns related to:
- Order processing, shipping, and tracking issues
- Warranty claims, returns, and refunds
- Payment discrepancies and transaction-related queries
- Privacy concerns and data protection queries
- Any other product or service-related concerns
5. Consumer Rights & Dispute Resolution
We are committed to fair and transparent resolution of disputes. If a resolution is not reached through our grievance process, He/she can resort to other legal avenues available for grievance redressal.
6. Policy Updates & Revisions
This Consumer Grievance Redressal Policy is subject to periodic updates in accordance with regulatory changes and company policies. We encourage consumers to visit our website regularly to stay informed about any modifications.
For further details, please refer to our Policy Information section.
