REPLACEMENT POLICY

FLUID is committed to providing customers a good experience and complete satisfaction with the usage of FLUID products. We strive to enhance the experience of our customers while providing the best quality products. To ensure the same, we are always ready and willing to go the extra mile for our customers.

In case you are unsatisfied with the functional working/performance of the product received.

we request you to contact our Customer Care team at 1800-120-6003 or you can write to us at fluidhardware14@gmail.com and we shall get back to you at the earliest.

To maintain the strict quality of our products, we offer Replacements in all product categories provided they fall under the individual products’ warranty clauses.

The product(s) should be purchased only from FLUID Display centres or Registered Dealers not from any other retailer be it online or offline.

Replacement will be done in the below cases-

• If any warranty clauses are breached (Customer will have to send product photograph, Invoice and if required technician visit will be arranged)
• Case where the wrong product was delivered
• Case where the product was damaged when delivered (customer has to inform within 48 hrs FLUID customer service, from the time the product is delivered)

Below are points to be considered for Wrong product delivery/ Damage product delivered-

• Product(s) should be uninstalled and unused (other than fit trial).
• There should be no stains, or marks, on the product(s) caused by the consumer.
• All the tags and original packaging should remain intact and should be sent along with the product(s).
• The original invoice shall be returned with the product(s).
• Product(s) should reach us in sellable condition.

Once our Quality Check Team has received the goods, the team shall examine the returned products for all defects/variations, on the basis of the customer’s claim. Upon confirmation from our Team that the replacement is acceptable, we shall replace the product subject to the fulfilment of Replacement conditions.

We shall send you an email and/or SMS regarding return acceptance or return rejection. In case it is found on examination of the product/invoice/order receipt that the error/defect/damage/delay has occurred due to the customer, then the customer will not be entitled to any fresh piece of Product or Replacement. Also, the same product purchased by the customer will be returned to the customer.

The customer will not be entitled to any cash refunds as per our policy.  For the products returned by the customer, the decision taken by our Team shall be final and binding.